Your Rights

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You have them! At Starlet Care Services it is important to us that you know and understand your rights, we are here to support you and to provide encouragement, guidance and assistance in any choices that you make. People with a disability have the right to respect, dignity and to full participation in society. You will receive a service that allows you to maximise your choices for social participation and cultural inclusion.

We respect your right to privacy and confidentiality of any personal information, records and will uphold your right to make decisions including medical treatment or other interventions.

It is also your right to try new things, we will assist you to do so whilst ensuring that you are treated fairly and independently.

We welcome your right to talk freely and express your thoughts, opinions and choices. Starlet Care Services will listen to you and support the choices you make and we will include yourfamily, carers or advocate when you want them to be included.

• promote, uphold and respect your legal and human rights; 
• respect your culture, diversity, values and beliefs;
• respect and protect your dignity and right to privacy; 
• are free from violence, abuse, neglect, exploitation or discrimination; and 
• allow you to exercise informed choice and control.
• tell you about and uphold your rights; 
• provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making;
• support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide;
• respect your autonomy, including your right to intimacy and sexual expression;
• provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery;
• support you to access an advocate (including an independent advocate) of your choosing;
• support you to engage with your family, friends and chosen community in the ways you want to;
• treat you with fairly, with courtesy, dignity and respect and without discrimination;
• give you information about our services and associated costs, as well as other support options, within and outside Starlet Care Services;
• involve you in decisions about your supports, as well as our programs and policies;
• provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences;
• protect your personal information and only use it for the right reasons;
• support you to provide us with feedback on our service, including complaints;
• promptly address enquiries and complaints about the supports you are receiving;
• support you to connect with other services, including advocates, interpreters and translators, if needed;
• support you to have a person to speak on your behalf for any purpose; and
• provide safe and appropriate services that are culturally relevant and support your needs and goals.

• provide us with information that will help us to best support you; 
• tell us if things change or you cannot keep an appointment or commitment; 
• act respectfully and safely towards other people using the service, and towards our staff; 
• provide us with feedback about our service and how we can improve; 
• promptly pay the agreed fees associated with your services; and 
• tell us as early as possible if our services are not required.

• delivering services in a way that respects individuals’ personal, gender, sexual, cultural,religious, or spiritual identity; 
• employing and developing a diverse and culturally competent workforce; 
• working collaboratively with disability-specific, mainstream, Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse services to support holistic service delivery; and 
• using a strengths-based approach to identify individual participant needs and life goals, particularly in relation to recognising the importance of family, extended family, kinship, cultural, spiritual, language and community ties.

Starlet Care Services fully supports your right to have an independent advocate support you in your interactions with us. If you’d like help finding an independent advocate, speak to one of our staff. Alternatively, you can use the Disability Advocacy Finder, which is available online at https://disabilityadvocacyfinder.dss.gov.au/disability/ndap.