Please Call First Before Visiting Our Office! Phone No. 02 8765 9801
It is important to us that you feel free to tell us what you think about the services we offer and we promise to listen to you. It is your right to share your thoughts and opinions on anything related to the services we offer, your feedback whether it is good or bad can only help us to improve our services and we welcome it, without discrimination or negative consequences. We will keep you informed throughout the complaints process and inform you of the outcome and the reason behind it. We are prepared to then change the way the service is run to continuously improve.
You have every right to seek the support from another person, whether that means a family member, a carer, a support person such as the Ombudsman, a layer or an advocate. Whatever the issue, we will do everything in our power to solve the problem for you and to improve our services.
Complaints and Feedback can also be lodged anonymously.
You will find both a Feedback Form and Complaints Form in your pack for you to utilise. You can also ask us for a copy of either form at any time.