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During the process of service delivery, different types of events may occur which affect you. Events may have a positive, negative or neutral influence on you. Some of these events will meet the definition of a ‘participant incident’.
If an incident occurs your health, safety and wellbeing and other involved parties is paramount. An appropriate incident response is critical.
When an incident involves misconduct by a staff member to a child, service providers must consider requirements under the Reportable Conduct Scheme to notify the Commission forChildren and Young People.
All actions to manage and respond to an incident will be undertaken in a way that is respectful of the person, culturally appropriate, and empowers individuals to make their own choices and decisions wherever possible.
Actions taken by Starlet Care Services in response to an incident will include the participant, or key support person acting in the participant’s interests, in the following activities: