Privacy and Dignity

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Starlet Care Services values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, use, protect and release Personal Information in full compliance with relevant State and Federal privacy legislation.

Starlet Care Services will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent. Information about you will only be released to other people or services with your informed consent, in an emergency, or where such disclosure is required or authorised by law. You may access the information we hold about you, including in order to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a staff member.

We understand that your privacy is important to you. The following information outlines how we protect your privacy, confidentiality and manage your personal information.

Before we collect personal information, we take reasonable steps to ensure that you know what the information is for.  We will not use personal Information for another purpose unless: 

• it is related to the original collection purpose 
• we believe it necessary to reduce or prevent a serious or imminent threat to an individual’s life, health or safety 
• there is a serious threat to public health or public safety 
• the information relates to existing or anticipated legal dispute resolutions proceedings between Starlet Care Services and the individual
• it is required or specifically authorised by law, or required for the prevention, detection, investigation, prosecution or punishment of criminal offences or breaches of law.
   

• provide information about our organisation, services and supports
• process employment applications and provide offers of work 
• process service applications and service requests 
• send details about our activities, research or events 
• undertake research or conduct surveys 
• invite you to participate in our activities 
• administer and manage our services and supports 
• process payments 
• answer enquiries and deliver services 
• provide services in line with client requests 
• meet quality service requirements 
• resolve complaints and other issues 
• meet the regulatory requirements to operate 
• report to funding and government agencies