Please Call First Before Visiting Our Office! Phone No. 02 8765 9801
Please Call First Before Visiting Our Office! Phone No. 02 8765 9801
You have them! At Starlet Care Services it is important to us that you know and understand your rights, we are here to support you and to provide encouragement, guidance and assistance in any choices that you make. People with a disability have the right to respect, dignity and to full participation in society. You will receive a service that allows you to maximise your choices for social participation and cultural inclusion.
We respect your right to privacy and confidentiality of any personal information, records and will uphold your right to make decisions including medical treatment or other interventions.
It is also your right to try new things, we will assist you to do so whilst ensuring that you are treated fairly and independently.
We welcome your right to talk freely and express your thoughts, opinions and choices. Starlet Care Services will listen to you and support the choices you make and we will include yourfamily, carers or advocate when you want them to be included.
Starlet Care Services fully supports your right to have an independent advocate support you in your interactions with us. If you’d like help finding an independent advocate, speak to one of our staff. Alternatively, you can use the Disability Advocacy Finder, which is available online at https://disabilityadvocacyfinder.dss.gov.au/disability/ndap.
At Starlet Care Services our aim is to help people to understand their rights, one of which is being a valued member of their community. We will provide any assistance needed for anyone to partake actively and meaningfully. We can also develop connections within the community to help you to do this.
We want you to make the most of the service and to not only take part but feel included as a valued member and it is your right to decide when and how you do this, as well as it being your right to decide when and how you have contact with your family and friends.
Starlet Care Services will support you and help you to take part within the community of your choice, whilst getting to know you and the things you like to do.
We promise to work with you, your family, carers or advocates if you choose so, as well as with organisations within the community if that is what will help you.
At Starlet Care Services we will respect your cultural background and understand the needs and requirements that may come with it.
At Starlet Care Services you can make your own choices about what you want to do a and set your own goals. We will support the choices you make, during this we will be there every step of the way to reaching that goal.
By working with you independently we can assist you in reaching your goals and we will offer guidance to help you recognise your strengths and weaknesses so you may learn and develop skills to help you achieve those goals and set even more.
By recognising where you need extra support, we are able communicate with other services if that is what you need to reach your goal.
We will respect your right to seek support from others, whether that is your family, friends, or an advocate of your choice.
At Starlet Care Services we will work fairly with you as an individual regardless of age, gender, cultural background or sexuality.
You have every right to seek and find the service you need and have access to the support you require fairly and equally.
Feel free to ask about using any service and if it is not available, the reason will be clearly explained to you. We will be here to assist anyone enquiring about our services, with support and advice if needed or a referral to an alternative service if required.
At Starlet Care Services your feedback and opinions about our services are important and we do make improvements based off your ideas. We understand that everyone communicates in different ways, we have a variety of ways you can communicate with us safely in private and without discrimination.
At Starlet Care Services we tailor our plan when working with you, so they are person centred and individualised. We record and monitor your goals and aspirations to work with you using different strategies so you can achieve them.
We will offer you guidance and assistance when you need it so you can achieve your goals and we will work closely with you, your carers or family members to give direction to make sure we are all working towards the same goals.
We do this by laying out an individual plan for you, this is subject to change depending on its purpose or its level of achievement but in essence your goals represent independence, providing meaning and satisfaction.
Individual plans are set once per year unless flexibility is needed, in which case they are changed more frequently. Plans are changed following a meeting that takes place at Starlet Care Services’ location with yourself and all involved in the process such as:
We have lots of ways of communicating with you through our regular newsletter, face to face meetings, annual personal development meetings and occasional surveys for your feedback on our services letting us know how we can improve.
Plus, we will work with you on a day-to-day basis through the services you choose.
Opportunities are provided by the governing body for participants to contribute to the governance of the organisation and have their input into the development of organisational policy and procedures relevant to the provision of supports and the protection of participant rights.
If you would like to be apart of our decision making and contribute to our team let us know!
As a community focused organisation, we will always endeavour to meet service standards and maintain excellent service management by working closely with our clients to strengthen our systems and to ensure positive outcomes from any problems that may arise.
We believe excellent staff and training, continuous improvement of services from your feedback, goof working processes and excellent communication between the team and clients are all key to our service management.
By being responsive to your feedback and as well as the opinions of other people with disabilities, families and carers this can help us to continuously improve our programs and maintain he high-quality service that we offer.
At Starlet Care Services we have a board comprised of people who possess the skills and experience to fulfill the company’s responsibilities and who monitor the effectiveness of the organisation’s governance, Policies and Procedures then makes changes as needed.
Starlet Care Services values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, use, protect and release Personal Information in full compliance with relevant State and Federal privacy legislation.
Starlet Care Services will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent. Information about you will only be released to other people or services with your informed consent, in an emergency, or where such disclosure is required or authorised by law. You may access the information we hold about you, including in order to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a staff member.
We understand that your privacy is important to you. The following information outlines how we protect your privacy, confidentiality and manage your personal information.
Before we collect personal information, we take reasonable steps to ensure that you know what the information is for. We will not use personal Information for another purpose unless:
During the process of service delivery, different types of events may occur which affect you. Events may have a positive, negative or neutral influence on you. Some of these events will meet the definition of a ‘participant incident’.
If an incident occurs your health, safety and wellbeing and other involved parties is paramount. An appropriate incident response is critical.
When an incident involves misconduct by a staff member to a child, service providers must consider requirements under the Reportable Conduct Scheme to notify the Commission forChildren and Young People.
All actions to manage and respond to an incident will be undertaken in a way that is respectful of the person, culturally appropriate, and empowers individuals to make their own choices and decisions wherever possible.
Actions taken by Starlet Care Services in response to an incident will include the participant, or key support person acting in the participant’s interests, in the following activities:
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